Why Choose MMH?
MMH is proud to be recognized, on both the state and national levels, as a leader in health care. We believe our awards, certifications, accreditations and patient experience scores demonstrate our commitment to excellence.
Patient Experience Matters
MMH is committed to providing quality care and enhancing patient outcomes. We value our patient feedback and continually review opportunities to improve the patient experience. Through patient surveys, we monitor real-time feedback for each of our departments and providers and prioritize improvement opportunities to ensure we continue to exceed expectations. We share positive survey scores and compliments with our dedicated staff to reassure them of the meaningful impact they make in their daily work.
MEASURING PATIENT EXPERIENCE
One of the ways we monitor patient experience is through our Net Promoter Score (NPS). NPS is a measure of how satisfied (or unsatisfied) our patients are with the care provided at MMH. It is calculated using feedback from the patient survey question, “On a scale of 0-10, with 10 being most positive, how likely are you to recommend us to a family member or friend?”
2023 NPS:
MMH First-Quarter Score: 93
An organization’s NPS can range from -100 to 100. A positive NPS above zero means an organization has more promoters than detractors. An NPS in healthcare above 50 is considered excellent and above 80 is world class.
Patient Safety
Your safety is our No. 1 priority. That means when you step foot in our hospital, our goal is to protect you from unnecessary errors, injuries, accidents and infections. At MMH, we have a patient safety team that monitors our outcomes and continuously improves processes to ensure you are as safe as possible during your stay. We are committed to reducing infection rates, preventing medication errors and ensuring effective communication always takes place between caregivers, patients and families.
Awards and Recognitions
Performance Leadership Awards for Quality and Outcomes (2022)
Based on the Hospital Performance INDEX, these awards honor top quartile performance (75th percentile or above) among rural hospitals nationwide. The Chartis Center for Rural Health.
CMS Quality Rating
Four-Star Rating (2022). Five-Star Rating (2019, 2021). The star ratings combine measures from the following groups: mortality, safety of care, readmission, patient experience, effectiveness of care, timeliness of care and efficient use of medical imaging. Centers for Medicare & Medicaid Services
Top 20 Critical Access Hospital (2019)
The hospitals that are named to this list are top performers in managing risk, achieving higher quality, securing better outcomes, increasing patient satisfaction and operating at a lower cost than their peers. The National Rural Health Association's Rural Health Policy Institute, iVantage Health Analytics and The Chartis Center for Rural Health.
Top 10 Percent for Patient Satisfaction (2018)
MMH was named a Top Quality Provider for Patient Satisfaction in 2018, meaning the hospital's patient satisfaction scores rank in the top 10 percent nationwide. CareChex® Learn more.
Performance Leadership Award for Quality (2017)
MMH was recognized for overall excellence in quality of care out of 2,156 rural providers. The ranking was based on the Hospital Strength INDEX, the industry’s most comprehensive and objective assessment of rural hospital performance in the United States. The Chartis Center for Rural Health and the National Organization of State Offices of Rural Health. Learn more.
Five-Star AchieveWELL Designation (2017)
MMH was recognized for its efforts at making employee well-being a priority in the workplace. A well-organized wellness program leads to less illness and injury, as well as higher productivity and engagement. Wellness Council of Indiana.
Top 20 Critical Access Hospital (2016)
With more than 1,300 small rural hospitals nationwide, this prestigious designation reflects excellence in the form of high quality, efficiency, safety and satisfaction. The National Rural Health Association as determined by iVantage Health Analytics
Top 100 Great Community Hospital (2012-2014)
The hospitals featured on the list have fewer than 550 beds and minimal teaching programs. Hospitals were selected based on rankings and awards which considered clinical, operational and financial performance. Becker’s Hospital Review
Outstanding Patient Experience Award (2013)
This award identifies top U.S. hospitals for their outstanding performance in delivering a positive experience for patients during their hospital stay. Healthgrades
Certifications/Accreditations
- Accredited Member of the Christ Hospital Chest Pain Network
- The Joint Commission
- American College of Radiology (Mammography)
- College of American Pathologists
- Nuclear Regulatory Commission
- Commission on Cancer of the American College of Surgeons
- Intersocietal Commission for the Accreditation of Echocardiography Labs
- Indiana State Department of Health
- Indiana Board of Pharmacy
- American College of Radiology
- American Diabetes Association