Patient Rights & Responsibilities

Margaret Mary Health is committed to providing quality, compassionate care to all regardless of age, race, color, religion, origin, gender or sexual preference. You are a partner with our healthcare professionals in your recovery and continued good health.

As a patient and our guest, you have the following rights and responsibilities:

Patient Rights:

To be treated with respect and dignity at all times
To have healthcare providers communicate tailored to your understanding
To have benefits, risks, possible outcomes and alternatives explained for any diagnostic and/or therapeutic procedure performed or considered in your plan of care
To participate (with a support person’s assistance) in the development and implementation of your plan of care and be fully informed when it is necessary to be discharged or transferred from one accommodation to another facility
To receive care in a safe setting and to be free from all forms of abuse and harassment
To receive confidential treatment of all communications and records concerning your care (except when laws require otherwise) and to access information contained in your clinical records within a reasonable time frame
To receive reasonable attention to complaints, grievances and ethical issues when communicated to the staff without fear of reprisal, discrimination or deprivation of any kind

To examine and receive an explanation of your bill regardless of the source of payment
To refuse treatment, medication and participation in any research to the extent permitted by law and to be informed of the consequences of such action
To have appropriate and regular assessments of pain and to develop a plan of care to manage your pain
To maintain any social, religious and community interrelationships at your discretion
To execute an advance directive relating to your requests concerning life-sustaining measures
To have a family member or support person and physicians of your choice notified of your admission to the hospital and of significant changes to your condition
To be fully informed of your medical condition and outcomes of medical treatment, including unanticipated outcomes
To have a family member, friend or other individual present for emotional support during your stay and to refuse visitors (MMH may impose visitor restrictions or limitations when clinically justified.)

Patient Responsibilities:

To be fully informed of any diagnostic and/or therapeutic procedure before signing consent forms
To follow the directions and orders of the physician
To voice concerns about nursing care directly to the nursing manager on the unit
To report any and all perceived risks in care to the physician, staff or nursing manager on the unit
To follow the rules and regulations of the hospital

To follow the advice of the physician as to appropriate discharge time
To discuss with the physician any questions regarding any aspect of treatment
To discuss your pain management plan with your doctors and/or nurses and to keep them informed of effective pain relief measures, as well as continued pain that is unresponsive to pain management techniques

If you have a complaint or concern regarding your care at MMH, you may contact our Manager of Risk and Compliance at 812.933.5266. Written grievances should be mailed to 321 Mitchell Ave., Batesville, IN 47006. If, after contacting our Manager of Risk and Compliance, you still feel your concerns have not been addressed, you may contact the Indiana State Department of Health at 800.246.8909 or Joint Commission on Accreditation of Healthcare Organizations at 800.994.6610 or online at jointcommission.org.

Patient Rights & Responsibilities

Patient Rights:

Patient Responsibilities:

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