Patient Satisfaction

A singular focus on people.

Customer Service Excellence

Each time you step foot in an MMH facility, we want you to have a positive experience. Our Customer Service Liaison works with your healthcare team to enhance your hospital stay and resolve any problems that may arise. If you are an inpatient at MMH, our liaison will likely visit you in your room to make sure you are satisfied with your care. Our liaison can be reached by calling 812.933.5269 during regular business hours. On weekends and holidays, please contact the nursing supervisor with concerns.

 

Patient Surveys

In an effort to continuously improve our quality of care, Margaret Mary Health has teamed with Press Ganey and Associates, the healthcare leader in patient satisfaction measurement. We randomly mail and e-mail satisfaction surveys to patients each week. If you receive a survey, please take a few moments to complete it and return it in the postage-paid envelope. Your comments are important and help us to make improvements.

 

Concerns and Complaints

If a concern is important to you, it is important to us. Margaret Mary Health values input from guests and uses feedback to improve services and performance. The presentation of a concern or complaint will not jeopardize the quality or availability of care you receive. If you have a concern related to any aspect of care during your hospital stay, please ask to speak to an MMH team member. If the problem can’t be resolved in this manner, you may contact the Customer Service Liaison at 812.933.5269. Someone will personally respond to your call as quickly as possible. After your concern has been filed, you can expect an explanation of the resolution.

 

Grievance Process

If you are not satisfied with the resolution of your complaint, you have the right to file a grievance. You may register your grievance in writing, by phone or in person to the Customer Service Liaison as follows:

Attn: Customer Service Liaison, Margaret Mary Health, 321 Mitchell Avenue, Batesville, IN 47006 or call 812.933.5269

All grievances are investigated and reviewed by the grievance committee. You will be provided with a written response that outlines the steps taken to investigate your grievance, the results of the grievance process and the date the process was completed.

Patients or family members who believe their concerns about safety or care have not been addressed by the hospital may contact:

Indiana State Department of Health (ISDH) at (800) 246-8909 or

Joint Commission on Accreditation of Healthcare Organizations (JCAHO) at (800) 994-6610 or complaint@jcaho.org.